Privacy Policy

Who operates this site

CitedScore is operated by Park Properties, LLC, a North Carolina limited liability company. When this policy says "we," "us," or "our," it refers to Park Properties, LLC.

Contact: support@citedscore.com

What we collect

We collect only what we need to deliver the service and improve the site.

Information you provide

• Email address when you sign up for the waitlist or create an account. Stored by Kit (ConvertKit), our email service provider.
• Payment information when you purchase a Report. Processed by Stripe. We never see or store your card number.
• Domain URL when you submit a site for audit.

Information collected automatically

• Analytics data: page views, session duration, referral source, device type, and general geographic region. Collected via Google Analytics 4, loaded through Google Tag Manager. GA4 does not collect IP addresses. Data is retained for 14 months.
• Session recordings and heatmaps: mouse movements, clicks, and scroll behavior. Collected by Microsoft Clarity. Clarity automatically masks sensitive input fields (email, password, payment). No keystrokes are recorded in form fields.
• Cookies: we use first-party cookies set by Google Analytics for session identification and by our internal traffic filter. We do not use third-party advertising cookies. See the Cookies section below for details.

How we use your information

• To deliver your AI Visibility Report.
• To send you product updates if you joined the waitlist (you can unsubscribe at any time).
• To process payments through Stripe.
• To understand how visitors use the site so we can improve it.
• To diagnose technical issues.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Third-party services

We use the following services to operate CitedScore. Each has its own privacy policy governing how it handles your data:

• Google Analytics 4 (via Google Tag Manager) for site analytics. Google Privacy Policy
• Microsoft Clarity for session recordings and heatmaps. Microsoft Privacy Statement
• Kit (ConvertKit) for email list management. Kit Privacy Policy
• Stripe for payment processing. Stripe Privacy Policy
• Netlify for hosting. Netlify Privacy Policy

Cookies

CitedScore uses the following cookies:

• Google Analytics cookies (_ga, _ga_*) for distinguishing unique visitors and sessions. First-party. Expire after 2 years (visitor) and 24 hours (session).
• Internal traffic cookie (traffic_type) used to exclude site operator sessions from analytics. First-party. Expires after 1 year.

We do not use advertising cookies or cross-site tracking cookies. Most browsers allow you to block or delete cookies through their settings.

Data retention

• Email address: retained until you unsubscribe or request deletion.
• Analytics data: retained for 14 months in Google Analytics, then automatically deleted.
• Session recordings: retained per Microsoft Clarity's standard retention period (typically 30 days).
• Audit data: retained as long as your account is active. You can request deletion at any time.
• Payment records: retained as required by tax and financial regulations.

Your rights

You can:

• Unsubscribe from emails at any time using the link in any email.
• Request a copy of your personal data.
• Request deletion of your personal data.
• Request correction of inaccurate data.
• Opt out of the sale or sharing of your personal information (see below).

To exercise any of these rights, email support@citedscore.com. We will respond within 45 days as required by applicable law. If we need additional time, we will notify you of the extension and the reason.

We will not discriminate against you for exercising any of these rights.

California privacy rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Categories of personal information we collect

• Identifiers: email address, domain URL.
• Commercial information: purchase history, subscription plan.
• Internet or electronic network activity: pages viewed, session duration, referral source, device type, browser type, interactions with the site (clicks, scrolls, mouse movements via Clarity).

How we use these categories

We use the categories listed above to deliver the service, process payments, communicate with you about your account, and improve the site. See the "How we use your information" section above for specifics.

Sale and sharing of personal information

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. We have not sold or shared personal information in the preceding 12 months.

Your California rights

• Right to know: you can request the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the categories of third parties with whom we share it.
• Right to delete: you can request deletion of personal information we have collected, subject to certain exceptions (such as completing a transaction or complying with legal obligations).
• Right to correct: you can request correction of inaccurate personal information.
• Right to opt out of sale or sharing: we do not sell or share your data, but you may submit a request at any time to confirm this status.
• Right to limit use of sensitive personal information: we do not collect sensitive personal information as defined by the CPRA.

To exercise any of these rights, email support@citedscore.com with the subject line "California Privacy Request." We will verify your identity before processing the request. You may also designate an authorized agent to make a request on your behalf.

Do Not Sell or Share My Personal Information

We do not sell or share your personal information as defined by the CCPA/CPRA. No opt-out mechanism is required because no sale or sharing occurs. If this changes in the future, we will update this policy and provide the required opt-out mechanism before any sale or sharing begins.

Children

CitedScore is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the revised policy.

Contact

Questions about this policy: support@citedscore.com